Responsible Gaming
Our Commitment to Responsible Gaming
Introduction
At RocketPlay Casino Australia, we believe that gambling should be enjoyed as entertainment only. It is not a way to earn money or solve financial problems. If you choose to gamble, please do so responsibly and within your means. Set limits, play for fun, and never chase your losses.
Age Verification
You must be at least 18 years of age (or the legal age in your state or territory) to use our services and access our casino offerings. We take age verification seriously and comply with all Australian gambling regulations. If you are under the legal gambling age, you must not register or gamble on our platform.
Warning Signs of Problem Gambling
If you experience any of the following, you may have a gambling problem. Please seek help immediately:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activities from family, friends, or partners
- Gambling with money intended for essential expenses (rent, food, bills)
- Feeling the need to gamble with increasing amounts of money for the same effect
- Unsuccessfully attempting to cut down or stop gambling
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Gambling as a way to escape problems, stress, or difficult emotions
- Borrowing money or going into debt to fund gambling
- Neglecting work, family, or personal relationships due to gambling
- Lying about the amount of time or money spent gambling
- Missing work or important commitments due to gambling
Self-Help Tools & Limit-Setting
RocketPlay Casino Australia provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose within a specified time period
- Reality Checks: Enable pop-up reminders during play to help you track time and money spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing our platform if you feel your gambling is becoming problematic
- Account Closure: Request permanent closure of your account with a specified cooling-off period
We encourage you to use these tools proactively. Contact our customer support team to activate any of these features at any time.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, support is available. Please reach out to one of the following organizations:
Australia
- Gambling Help Online — Free, confidential online and telephone support for gambling problems in Australia
www.gamblinghelponline.org.au
Phone: 1800 858 858 (available 24/7) - Lifeline Australia — Crisis support and suicide prevention
Phone: 13 11 14 (available 24/7) - Beyond Blue — Mental health and wellbeing support
Phone: 1300 224 636
United Kingdom
- GamCare — Free counseling and support for problem gambling
www.gamcare.org.uk - GamStop — National gambling self-exclusion scheme
www.gamstop.co.uk
Canada
- Responsible Gambling Council — Resources and support for problem gambling
www.responsiblegambling.org
United States
- National Council on Problem Gambling — Helpline and resources
www.ncpgambling.org
Phone: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Federal Centre for Health Education
Telephone Counselling: 0800 1 37 27 00
Call to Action
If you or someone you care about is experiencing gambling-related problems, please seek help today. Problem gambling is a serious issue that can affect your mental health, finances, and relationships. The organizations listed above provide free, confidential support and are ready to help.
Remember: asking for help is a sign of strength, not weakness. Recovery is possible, and support is always available.
For more information about our responsible gaming policies, please contact our customer support team or visit our full Terms and Conditions.